At Curtains Maker, customer satisfaction is at the heart of everything we do. We take pride in designing and manufacturing premium custom-made curtains, roller blinds, wave curtains, American curtains, Romani curtains, and handcrafted sofas tailored to your specific requirements. Because most of our products are made to order, our refund policy differs from that of standard retail products. Please read this policy carefully before placing your order.

Custom-Made Products

All of our curtains, blinds, and sofas are custom-manufactured based on your selected fabric, style, dimensions, colors, and design preferences. Since each product is uniquely created for your home or business, custom-made orders are generally non-refundable and non-returnable once production has begun.

We encourage all customers to carefully review their measurements, fabric selections, design specifications, and order details before approving production.

Order Cancellation Before Production

Customers may request to cancel their order before manufacturing begins. If production has not yet started, your cancellation request may be approved, and any eligible refund will be processed after deducting applicable consultation, design, measurement, or administrative charges, where applicable.

Once materials have been ordered or production has commenced, cancellations and refunds may no longer be possible.

Damaged or Defective Products

We carefully inspect every product before delivery. However, if your order arrives damaged, defective, or does not match the approved specifications, please notify us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photographs of the product
• A description of the issue

After reviewing your request, our team will determine the most appropriate solution, which may include repairing the product, replacing the affected item, or issuing a refund if necessary.

Incorrect Orders

If we deliver a product that differs from the approved order due to our manufacturing or installation error, Curtains Maker will correct the issue at no additional cost. Depending on the situation, we may repair, replace, or remake the product to match the agreed specifications.

Installation Services

If installation is included with your purchase, our experienced team will ensure your products are fitted professionally. Any installation concerns should be reported within 48 hours of completion so that we can inspect and resolve the issue promptly.

Refunds are not provided for installation services that have been successfully completed unless the issue results directly from our workmanship.

Non-Refundable Situations

Refunds or replacements will generally not be provided in the following situations:

• Incorrect measurements supplied by the customer.
• Changes of mind after production has started.
• Minor variations in color due to monitor or screen settings.
• Natural variations in fabric texture or material.
• Normal wear and tear resulting from regular use.
• Damage caused by misuse, accidents, improper cleaning, unauthorized repairs, or modifications.
• Products that have been altered after delivery.

Refund Processing

If a refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

Please note that shipping, delivery, installation, consultation, and custom design charges may not be refundable unless required by applicable law or where the refund results from an error on our part.

Quality Commitment

At Curtains Maker, we are committed to delivering exceptional craftsmanship and premium-quality products. Every order is manufactured with care using high-quality materials and undergoes quality checks before delivery. If any genuine manufacturing issue arises, we will work closely with you to provide a fair and satisfactory solution.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with your order, don’t hesitate to get in touch with our customer support team through the contact information provided on our website. We are committed to resolving concerns promptly and ensuring every customer enjoys a positive experience with Curtains Maker.

Thank you for choosing Curtains Maker—your trusted partner for premium custom curtains, blinds, and handcrafted sofas in Riyadh, Saudi Arabia.